FAQ
General Questions
1. What types of courses does Bitboard offer?
Bitboard provides a variety of courses in fields such as Business & Leadership, Technology & Digital Skills, Creative Arts, and Personal Growth. Each course is designed to help you gain practical skills relevant to today’s professional landscape.
2. How do I register for a course?
To register, simply browse our course catalog, select a course, and click the "Enroll" button. You will be prompted to create an account or log in, after which you can complete the registration and payment process.
3. Can I take multiple courses at the same time?
Yes, you can enroll in multiple courses simultaneously. We recommend considering your schedule and availability to ensure you can manage your coursework effectively.
4. What is the duration of each course?
Course lengths vary depending on the subject and level. Most courses last between 4 and 12 weeks, with flexible study options to fit your schedule.
5. Are the courses self-paced?
Many of our courses are self-paced, allowing you to study at your own speed. Some may include scheduled live sessions or deadlines for assignments, which will be indicated in the course details.
6. Do I receive a certificate upon completion?
Yes, upon successful completion of a course, you will receive a certificate of achievement from Bitboard. This can be used to showcase your new skills to potential employers or include on your professional profiles.
7. What support is available if I have questions during the course?
Bitboard offers several support options, including access to instructors, a discussion forum with fellow students, and dedicated customer support for technical issues or course-related questions.
8. Can I get a refund if I’m not satisfied with the course?
Yes, we offer a refund policy within a specified period after the course begins. Please refer to our Refund Policy page or contact customer support for more details on eligibility and the refund process.
Technical Support
At Bitboard, we are committed to providing seamless learning experiences. If you encounter any technical issues or need assistance with our platform, our dedicated support team is here to help.
How to Get Support
If you experience any technical difficulties, such as issues with course access, video playback, or account login, please contact our support team directly. You can reach us via the following methods:
- Email: [email protected]
- Live Chat: Available on the platform during business hours.
- Phone Support: Call us at +27 (0) 11 123 4567 for immediate assistance.
Common Issues & Solutions
- Unable to log in? Ensure your username and password are correct. If you’ve forgotten your password, click the “Forgot Password” link on the login page to reset it.
- Video not playing? Try refreshing your browser or clearing the cache. If the issue persists, check your internet connection or use a different device or browser.
- Course content not loading? Make sure your browser is up to date and your internet connection is stable. If issues continue, contact our support team.